Remote operations & administrative support

Manila, Philippines · Working remotely

Great work starts with the little things.

I'm Francese Vivien Alba.

I support remote teams through organized operations, thoughtful client management, and AI-powered workflows.

Operations · Systems · PeopleRemote / Flexible time-zone coverage

Operations &
administrative support

AI &
workflow automation

Client &
community management

Selected work

Behind the scenes.
Into the details.

Systems and workflows I've worked on across operations and client support. Open a project to explore.

Client Onboarding Automation

Built a client intake workflow for coaching programs, connecting onboarding tasks and member setup.

Tools & focus
NotionTrainerize

Instagram Content System

Built a repeatable content pipeline for captions, carousels, and stories while keeping posting consistent across accounts.

Tools & focus
CanvaClaude AI

Client Progress Tracker

Designed a Google Sheets and Notion tracker for coaches to review client adherence and progress.

Tools & focus
Google SheetsNotion

Paperless Operations Overhaul

Moved booking and records processes into a digital workflow, with electronic booking and organized digital records.

Tools & focus
Digital RecordsOperations

Email Workflow Automation

Created templated, AI-assisted responses for recurring client questions while maintaining a personal tone.

Tools & focus
Claude AIAutomation

Marketing Visuals

Produced photo and video assets for social promotions, from editing through final campaign-ready export.

Tools & focus
CanvaAdobe

Experience

Behind the work.

My background spans client account management, digital record keeping, administrative support and social media operations.

OCT 2025 to JUN 2026

AI Operations & Community Operations Specialist

NoStagnation Academy / Auramax Method, Remote
  • Managed client accounts in Trainerize, tracking progress and delivering feedback across coaching programs.
  • Built scheduling and progress-tracking systems using Notion and Google Sheets.
  • Managed social media operations across multiple Instagram accounts.
  • Designed AI-powered workflows using Claude AI for captions, carousel copy, and client summaries.
NOV 2023 to AUG 2025

Data & Operations Support

SailMark Heavy Equipment Sales and Rentals, Manila
  • Led the transition to a paperless practice, implementing an electronic booking system.
  • Maintained accurate records across digital databases and spreadsheets.
  • Managed professional email correspondence and daily administrative operations.
FEB 2021 to MAR 2022

Administrative & Creative Support Specialist

Independent Contractor, Upwork, Remote
  • Managed emails, phone calls, and appointment scheduling for clients.
  • Organized digital files and improved document accessibility.
  • Designed presentations and edited photo/video content for marketing use.

A little about me

Vivien
Alba.

Based in Manila, Philippines
Remote · Flexible time zones

I make the messy
stuff feel simple.

I build order into remote operations, turning scattered files, inboxes, client conversations, and repetitive processes into systems that are easier to manage.

My background spans client account management, digital record keeping, administrative support, social media operations, and AI-powered workflow automation.

I'm at my best when a team needs someone who can take ownership, organize the details, and quietly keep things moving.

Skills & tools

A practical
set of skills.

A mix of operations, technology, communication, and creative skills.

OPERATIONS

Operations & Admin

Digital record keeping, data management, email management, scheduling, client support, project coordination, and administrative operations.

CRM

CRM & Workflow

GoHighLevel, HubSpot, Trainerize, Monday.com, ClickUp, and GitHub.

PRODUCTIVITY

Productivity

Notion, Google Sheets, Google Slides, Microsoft Excel, Word, PowerPoint, Teams, and Microsoft 365.

CREATIVE

Content & Design

Canva, Adobe Photoshop, content creation, video editing, social media management, and community management.

AI

AI & Automation

Claude AI, ElevenLabs, n8n, Make.com, GoHighLevel automation, and prompt engineering.

REMOTE

Virtual Assistance

Remote client support, cross-platform coordination, project management, and flexible time-zone coverage.

Certifications

Always learning.

Formal training supporting my work across AI, automation, and digital operations.

  • IBM AI Developer Professional

  • IBM RAG & Agentic AI Professional

  • Social Media Marketing Certification

Let's connect

What can I
take off your plate?

Tell me a little about your business, your current challenge, or the kind of support you're looking for.

vivienalba1016@gmail.com
Francese Vivien Alba
Remote operations & administrative support
Manila, Philippines

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Website information

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Updated 8 September 2026

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