Great work starts with the little things.
I'm Francese Vivien Alba.
I support remote teams through organized operations, thoughtful client management, and AI-powered workflows.
Operations &
administrative support
AI &
workflow automation
Client &
community management
Selected work
Behind the scenes.
Into the details.
Systems and workflows I've worked on across operations and client support. Open a project to explore.
Client Onboarding Automation
Built a client intake workflow for coaching programs, connecting onboarding tasks and member setup.
Instagram Content System
Built a repeatable content pipeline for captions, carousels, and stories while keeping posting consistent across accounts.
Client Progress Tracker
Designed a Google Sheets and Notion tracker for coaches to review client adherence and progress.
Paperless Operations Overhaul
Moved booking and records processes into a digital workflow, with electronic booking and organized digital records.
Email Workflow Automation
Created templated, AI-assisted responses for recurring client questions while maintaining a personal tone.
Marketing Visuals
Produced photo and video assets for social promotions, from editing through final campaign-ready export.
Experience
Behind the work.
My background spans client account management, digital record keeping, administrative support and social media operations.
AI Operations & Community Operations Specialist
- Managed client accounts in Trainerize, tracking progress and delivering feedback across coaching programs.
- Built scheduling and progress-tracking systems using Notion and Google Sheets.
- Managed social media operations across multiple Instagram accounts.
- Designed AI-powered workflows using Claude AI for captions, carousel copy, and client summaries.
Data & Operations Support
- Led the transition to a paperless practice, implementing an electronic booking system.
- Maintained accurate records across digital databases and spreadsheets.
- Managed professional email correspondence and daily administrative operations.
Administrative & Creative Support Specialist
- Managed emails, phone calls, and appointment scheduling for clients.
- Organized digital files and improved document accessibility.
- Designed presentations and edited photo/video content for marketing use.
A little about me
Vivien
Alba.
Based in Manila, Philippines
Remote · Flexible time zones
I make the messy
stuff feel simple.
I build order into remote operations, turning scattered files, inboxes, client conversations, and repetitive processes into systems that are easier to manage.
My background spans client account management, digital record keeping, administrative support, social media operations, and AI-powered workflow automation.
I'm at my best when a team needs someone who can take ownership, organize the details, and quietly keep things moving.
Skills & tools
A practical
set of skills.
A mix of operations, technology, communication, and creative skills.
Operations & Admin
Digital record keeping, data management, email management, scheduling, client support, project coordination, and administrative operations.
CRM & Workflow
GoHighLevel, HubSpot, Trainerize, Monday.com, ClickUp, and GitHub.
Productivity
Notion, Google Sheets, Google Slides, Microsoft Excel, Word, PowerPoint, Teams, and Microsoft 365.
Content & Design
Canva, Adobe Photoshop, content creation, video editing, social media management, and community management.
AI & Automation
Claude AI, ElevenLabs, n8n, Make.com, GoHighLevel automation, and prompt engineering.
Virtual Assistance
Remote client support, cross-platform coordination, project management, and flexible time-zone coverage.
Certifications
Always learning.
Formal training supporting my work across AI, automation, and digital operations.
IBM AI Developer Professional
IBM RAG & Agentic AI Professional
Social Media Marketing Certification
Let's connect
What can I
take off your plate?
Tell me a little about your business, your current challenge, or the kind of support you're looking for.
vivienalba1016@gmail.comFrancese Vivien AlbaRemote operations & administrative support
Manila, Philippines
Send your inquiry directly through Tally. Your answers will be stored in Vivien’s Tally account and used to respond to your inquiry. Please leave out sensitive information and confidential client records. Read the privacy policy.
Loading contact form…
Prefer another window? Open the Tally form in a new tab.
Website information
Before we connect.
How this website works, what happens to your inquiry, and the terms for using this portfolio.
Updated 8 September 2026
Privacy policy
Your inquiry
This portfolio belongs to Francese Vivien Alba. The contact form is provided by Tally. Loading it connects your browser to Tally, which may process technical connection and usage information. The form collects the contact details and inquiry answers you choose to provide. Please leave out sensitive information, client records, passwords and payment details.
When you submit the form, your answers are sent to and stored in Vivien’s Tally account. Tally email notifications also provide submission information through the owner’s configured notification settings. Vivien uses inquiries to respond and discuss requested support. No marketing subscription is included. You can instead contact Vivien directly at vivienalba1016@gmail.com.
Your choices
You can choose not to open or submit the form. Closing it does not delete information already processed by Tally. For questions about a sent message, access or correction requests, deletion requests, objections, or withdrawal of consent where applicable, email Vivien at the address above. Some requests may be subject to legal exceptions; withdrawing consent does not undo earlier lawful processing. You may also contact the Philippine National Privacy Commission about a privacy concern.
Services and retention
Tally provides the form and submission storage; email providers handle notification and correspondence copies. Processing may occur outside your country. See Tally’s data-protection information. Ask Vivien about retention before submitting if you need a specific period. This page does not specify a deletion schedule for Tally submissions or email copies.
With your cookie acceptance, the page can remember your motion preference. The cookie policy explains the preference cookies and how to withdraw acceptance. The Tally embed and its loading script are requested only after you choose to open the form. Opening the standalone Tally link also connects to Tally. Tally’s behavior and any form integrations are separate from the page’s motion cookies. Hosting and any access sign-in are provided separately and may process connection, access and security data under their provider's policies.
Terms & conditions
This is a professional portfolio and inquiry channel. Descriptions of experience and projects provide background; they are not a promise of specific results. Sending an inquiry does not create a service agreement, booking, or obligation to purchase.
Any paid engagement needs a separate agreement covering scope, deliverables, fees, schedule and cancellation terms. No purchase or payment is accepted on this website. Applicable consumer and privacy rights are unaffected by these notices.
Company and product names identify work history or tools used. Their mention does not imply sponsorship, endorsement or a current partnership. Do not reuse confidential client material or assume permission to republish portfolio content; contact Vivien to discuss reuse.
Refund policy
This portfolio has no checkout and does not collect payments. An inquiry is free and does not make a booking.
Payment, cancellation and refund arrangements for any future service must be provided in the relevant agreement before payment. No blanket “no refund” condition is imposed by this website. Mandatory rights under applicable law remain available.
For a question or complaint about an engagement, contact vivienalba1016@gmail.com and include only the details needed to identify the matter.
Animations follow your device preferences. For help using this page, report an accessibility issue by email.
